Privacy Policy
Last updated: July 17, 2025
1. Introduction
HollowTrailForge ("we," "our," or "us") is dedicated to the protection of your privacy. This Privacy Policy delineates our procedures related to the collection, use, revelation, and defense of your data when you access our website hollowtrailforge.sbs or make use of our services for yacht charters.
Your utilization of our services signals your agreement to the data handling methods detailed within this document. Adhering to suitable privacy norms, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent privacy statutes in Canada, is foundational to our policy.
2. Information We Collect
2.1 Personal Information
We accumulate personal data that you deliver to us willingly in scenarios such as:
- Reserving a yacht charter
- Engaging with us via our website or phone service
- Signing up for our newsletter
- Completing questionnaires on our site
- Engaging in market research or promotional ventures
Such information may comprise:
- Your name and contact details (email, telephone, and physical address)
- Payment details (securely processed through external service providers)
- Preferences and specifics related to your yacht charter
- Contacts for emergency situations
- Preferences regarding food or medical details (if made available by you)
2.2 Automatically Collected Information
Digital information about your device and how you interact with our website is collected automatically:
- Geolocation and IP address
- Type and version of your browser
- Webpages visited and duration of your stay on our website
- Websites of origin
- Specifications of your device (model, screen resolution, etc.)
2.3 Cookies and Tracking Technologies
Our use of cookies and comparable tracking mechanisms serves to improve your online experience. These tools are crucial for us to:
- Retain your chosen settings
- Gauge and analyze site utilization and performance to enhance our offering
- Deliver personalized webpage content
- Refine our service range effectively
You have the ability to dictate your preferences regarding cookies by adjusting the settings of your internet browser or through our cookie consent feature.
3. How We Use Your Information
We deploy the information we have collated for the purposes such as:
- Service Provision: To execute yacht chartering services, manage reservations, and communicate with you regarding your booking.
- Client Support: To address your questions and render support when needed.
- Payment Management: To process financial transactions and handle billing logistics.
- Safeguarding: To uphold the security and integrity of our operations and to prevent fraudulent activities.
- Promotional Engagement: To share marketing material and updates with you, contingent on your consent.
- Optimization of Website: To scrutinize user interaction patterns with the aim of enhancing website functionality.
- Legal Adherence: To comply with the regulatory requirements and legal statutes.
4. Information Sharing and Disclosure
Your personal details are neither sold, exchanged, nor leased to external parties by us. Nevertheless, we might share your information in specific scenarios as mentioned:
4.1 Service Providers
Information may be exchanged with verified external service vendors that assist us in operations such as: transaction processing, web hosting, system upkeep, email marketing, analytics, performance tracking, and customer service.
4.2 Legal Stipulations
We may release your details if mandated by law or to comply with judicial procedures, summonses, emergencies, or examinations of suspected fraud or illegal undertakings.
4.3 Corporate Changes
Should our company undergo a merger, acquisition, or asset sale, your details might be part of the assets that are transferred.
5. Data Security
To shield your personal information from unauthorized access, modifications, divulgation, or erasure, we employ suitable technical and operational strategies. Our security measures incorporate encryption procedures, secure server utilization, access management protocols, routine security reviews, and staff training initiatives.
However, we must acknowledge that no internet-based data transmission or electronic storage method is infallible in terms of security. Thus, we cannot promise the complete security of your data.
6. Data Retention
We keep hold of your personal details exclusively for durations deemed necessary to serve the purposes outlined at collection, or as dictated by legal requirements. Typical retention durations are as follows:
- Yacht charter bookings: 7 years (due to tax/legal reasons)
- Marketing communications: up until cancellation or removal is requested by you
- Website analytics: 26 months
- Customer interaction support: 3 years subsequent to the most recent correspondence
7. Your Rights and Choices
Your rights encompass the capacity to request access, corrections, erasure (in accordance with legal stipulations), portability of data, opt-out from marketing, and exert control over cookies. To action these rights, please get in touch with us using the contact details below.
8. Third-Party Services
8.1 Google Analytics
We apply Google Analytics to gain insights on website use. Opting out is possible via the Google Analytics Opt-out Browser Add-on.
8.2 Social Media Platforms
Links on our website may lead to social media networks that follow their distinct privacy policies.
8.3 Payment Processing Companies
Our transactions are processed by third-party agents that comply with the Payment Card Industry Data Security Standard (PCI DSS).
9. International Data Transfers
Your personal data might be transferred to and manipulated in countries other than Monaco. In such cases, we apply measures that align with the requirements of relevant privacy legislation.
10. Protection of Minors
The audience for our services is not individuals below the age of 13, and we do not collect their details knowingly. If it comes to your knowledge that a minor has provided their data to us, please inform us right away.
11. Updates to This Privacy Policy
This Privacy Policy might be revised to mirror changes in our practices or legal guidelines. We will inform you of amendments by posting the newly updated policy, emailing registered users, or presenting a notification on our website. Continuing to use our services after the effective date demonstrates your acceptance of the alterations.
12. Contact Information
For inquiries concerning this Privacy Policy or our data handling practices, please reach out to us:
HollowTrailForge — Privacy Officer
Port de Monaco
Monte Carlo 98000
Monaco
Phone: +377 93 10 63 00
Email: privacy@hollowtrailforge.sbs
13. Adherence to Google Ads User Consent Policy
We are in compliance with Google Ads user consent policies. You can adjust your cookie and tracking preferences at any time through our cookie settings.